Frequently Asked Questions


Tokyo Mental Health logo

Our mission at TMH is to provide high quality mental health care using evidenced based services that are customized to fit your individual needs.

We were founded by expats to serve the foreign and returnee populations of Japan.

No matter who you are or what mental health services you need,
We are here for you!

Fees & Payment

What are the costs?

Tokyo Mental Health offers services at a range of price points from 9,500 to 22,000 JPY (tax included) for a 50 minute individual session. Pricing for counseling depends on the experience level of the provider. Psychology services are charged at 16,500 JPY (tax included) per hour of the psychologist’s time. If these price ranges do not fall within your budget, we are happy to help with finding workable options for obtaining services.

Do you accept Japanese National Health Insurance?

Tokyo Mental Health and its partner American Clinic Tokyo cannot accept Japanese National Health Insurance.

I have private health insurance – can I use it?

If your private insurance covers mental health services, Tokyo Mental Health can provide you with an invoice and receipts showing payment for services. When submitted, many insurance companies will use this invoice to reimburse you for the cost of the session. Please check with your insurer.

How can I pay? Do you accept credit cards?

You can pay using cash or credit card. However we do not accept JCB or Diners Club.

Are my receipts tax-deductable in Japan?

Tokyo Mental Health services are not medical services in Japan so they are not tax deductible on a Japanese tax return.

Can I get a discount?

No, we do not offer any discounted services at Tokyo Mental Health.

Counseling and Psychotherapy at Shintomi OfficePsychiatry at Tokyo American Clinic Psychological Testing In Tokyo

Counseling Services

I see information about American Clinic Tokyo, and Tokyo Mental Health. Which should I get in contact with based on my needs?

Tokyo Mental Health provides talk therapy services, but we are not a clinic and are unable to prescribe medications or issue medical documentation at our office. If you are interested in obtaining medication for mental health needs, you would need to set up an appointment at American Clinic Tokyo with Dr Andrew Kissane.

What services do you offer?

Tokyo Mental Health offers talk therapy services such as psychotherapy and counseling. We also offer psychological evaluations for both children and adults. These evaluations are useful if you are not sure if there is a neurodevelopmental disorder such as ADHD, ASD, or specific learning difficulty occurring in you or your child.

What types of therapy/counseling do your providers practice?

TMH providers primarily practice Cognitive Behavioral Therapy (CBT) and Acceptance and Commitment Therapy (ACT) as well as Imago Therapy for couples and families. We also have therapists skilled in Dialectical Behavioral Therapy (DBT), Mindfulness Based Cognitive Therapy (MBCT), Emotionally Focused Couples Therapy, Narrative Therapy, and Psychodynamic Psychotherapy.

What languages do your providers speak? Do you have bilingual providers?

We offer our services in English, but we also have several bilingual providers who can offer many services in native Japanese, Mandarin, Cantonese, English, and Sinhalese.

Can I request a particular provider to work with?

Yes! As long as the requested provider has availability during your requested  time, and the experience to match your needs, we are happy to match you with them.

Is it ok to ask for a female / male therapist?

Yes, we will be happy to accommodate to your needs.

What is your availability for appointments?

Appointment availability varies by provider schedule, but our office is open from 09:00 to 21:00, 7 days a week including national holidays, so we can see you in evenings, weekends or any time that suits you.

How soon can I have a session?

We can often offer appointments for the same day if you contact us early in the day and have good availability. It may take longer to schedule an appointment if you wish to see a specific therapist due to the need to match both your and your desired therapist’s schedule. 

How long is a counseling session?

A standard individual session is 50 minutes and a standard couples or family session is 80 minutes.

I am running low on medication brought from my home country. Can you provide refills?

We cannot provide medication as we are not a clinic. You would need to contact American Clinic Tokyo and schedule an appointment with Dr Andrew Kissane. Please be aware that there may be a 1-3 week wait for a new patient appointment at American Clinic Tokyo.

Psychology Services

What is the minimum age to be eligible for a psychological assessment?

The minimum age for a psychological assessment is 24 months. Most tests are suitable for 24 months and older. Tests administered will be based on each individual’s age, requirement and/or ability.

Can an adult be assessed?

Certainly. Adults can benefit from receiving a psychological assessment to answer a range of questions. Sometimes, people can have undiagnosed learning or attention problems which may have held them back from excelling in diverse life domains. The results of a psychological assessment can help address such concerns and assist a person to thrive across their lifespan.

How should I prepare for a psychological assessment?

Psychological assessment is not quite like taking a school exam that you pass or fail. Rather, psychological tests provide information for a psychologist to reach an accurate clinical impression and develop a recommended treatment plan that is tailored to the client’s needs. Having said that, it is important that you and/or your child get a good night’s sleep and have a balanced meal prior to the assessment!

What procedure is involved in a psychological assessment?

Psychological assessments are not one-size-fits all; determining the possible causal factors of a person’s psychological problem(s) is not a simple endeavor. Therefore, psychologists are required to investigate a large number of potential influences, which include the biological, psychological and social factors. To help with this, a multi-dimensional, multi-informant diagnostic assessment battery is selected in order to accurately and succinctly answer the referral question, and to inform the clinical impressions and intervention recommendations. Each psychological test represents the “gold-standard” assessment protocol, complete with reliability, validity, sensitivity, and specificity statistics.

How long does a psychological assessment usually take?

The duration of assessment will depend on the client and what he/she needs assessed. In general, you can expect it to take between 90 to 180 minutes, depending on the reason(s) for the psychology testing referral. A psychology assessment will always include an initial intake interview (in-person or through video calls) which generally takes 60 minutes.

What happens after being assessed?

Following detailed examinations of all obtained information, we conclude with a summary, clinical impression and formulation, and most importantly, evidence-based treatment recommendations and interventions to provide you with the necessary information on taking the next steps.